BrakeNewsOwner complaints, read early

Your vehicle report

2020 Dodge Journey

The problems owners report. The recalls to check. The evidence behind each.

NHTSA data through October 2026View original NHTSA data Change vehicle

Your vehicle at a glance

Complaint patterns and official recall records, kept distinct.

Owner complaints
66
Received Feb 2021 to Oct 2026
Official recalls listed
1
Naming this model year; check your VIN for applicability
BrakeNews flagged problems
0
Statistical signals, not official defect findings or recalls

Owner reports

Most reported problems

  1. 1
    Rearview backup camera fails or goes black31 complaints · 47% of this vehicle’s complaints
  2. 2
    Infotainment screen ghost-touches and changes on its own3 complaints · 4.5% of this vehicle’s complaints
  3. 3
    Headlights dim or fail at night3 complaints · 4.5% of this vehicle’s complaints
See all reported problems

Official NHTSA records

Recalls to check

  • Recall #25V552000Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
View recall details

BrakeNews signals

Flagged complaint patterns

Unusual complaint patterns with no matched recall yet. A flag does not mean a recall will happen.

No problems currently meet BrakeNews’s flagging criteria. This is not a safety rating.

How flags are identified

Complaint counts reflect reports submitted to NHTSA, not failure rates or a reliability ranking. Reported in these complaints: 1 crash, 1 fire, 1 person injured, 0 deaths.

Explore by system

Where do owners report problems?

Choose an area on the car or a system below to explore the reported problems.

Schematic car with five system shortcutsGeneric side view, with the front on the left. Numbered links explore engine, brakes, steering, electrical, and body complaints. Text controls below provide the same choices.12345FRONTSCHEMATIC VIEW

Illustrative only; not this vehicle’s exact design. Areas represent complaint categories, not confirmed defective parts.

View selected problems

Showing all 4 listed problems by system.

Engine & powertrain

No problems in this category meet this page’s listing criteria. This does not establish that the system is free of problems.

Brakes

No problems in this category meet this page’s listing criteria. This does not establish that the system is free of problems.

Electrical & lights

Airbags, belts & seats

No problems in this category meet this page’s listing criteria. This does not establish that the system is free of problems.

Steering, suspension & tires

No problems in this category meet this page’s listing criteria. This does not establish that the system is free of problems.

Body, doors & glass

No problems in this category meet this page’s listing criteria. This does not establish that the system is free of problems.

Driver assistance

Other

No problems in this category meet this page’s listing criteria. This does not establish that the system is free of problems.

Complaint history

When NHTSA received these reports. Changes in reporting alone do not establish a change in failure rates.

Complaints received about the 2020 Dodge Journey
5
Show as a table
MonthComplaints
February 20212
March 20210
April 20210
May 20210
June 20210
July 20210
August 20211
September 20210
October 20211
November 20210
December 20210
January 20220
February 20220
March 20220
April 20220
May 20221
June 20220
July 20220
August 20220
September 20220
October 20220
November 20220
December 20220
January 20230
February 20230
March 20230
April 20230
May 20230
June 20232
July 20231
August 20231
September 20231
October 20231
November 20230
December 20230
January 20240
February 20241
March 20241
April 20241
May 20241
June 20242
July 20240
August 20241
September 20243
October 20240
November 20241
December 20242
January 20251
February 20250
March 20251
April 20253
May 20252
June 20252
July 20253
August 20252
September 20252
October 20252
November 20251
December 20252
January 20262
February 20262
March 20265
April 20264
May 20262
June 20261
July 20260
August 20263
September 20261
October 20261
Total66

Problems owners report

Listed groups have at least 3 complaints. The page includes the 20 largest groups plus any additional flagged groups; some complaints are not assigned to a group.

ProblemComplaintsShareShare ratioStatus
Rearview backup camera fails or goes black3147%13.3×NHTSA recall #25V552000
Infotainment screen ghost-touches and changes on its own34.5%4.5×
Headlights dim or fail at night34.5%–
Vehicle catches fire from wiring34.5%3.8×

AI groups complaints by meaning; the groups are approximate. Share ratio compares the problem’s share of this vehicle’s complaints with its share on other vehicles over the last 24 months (shown from 3 recent complaints). A 2× ratio means twice the complaint share, not twice the failure risk. Flags mark unusual shares or recent surges after an AI review of the complaint content. “First signal” does not mean the pattern has persisted continuously.How recall estimates are calculated.

Recalls

  • NHTSA recall #25V552000August 26, 2025219,577 vehicles affected

    back over prevention: sensing system: camera

    Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

    A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

    Remedy

    Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

Other model years

About this data

NHTSA complaints and recalls through October 2026. Complaints are counted once each, however many components they name. Original complaints are on NHTSA's page for the 2020 Dodge Journey.

Problem groups are formed by AI and may be approximate. BrakeNews flags unusual complaint patterns; they are not official defect findings. Investigation reports are written and checked by AI, with no human review. Owner reports do not establish that a defect exists.

Read the methodology and track record · Check current recalls by VIN