Your vehicle report
2020 Jeep Grand Cherokee
The problems owners report. The recalls to check. The evidence behind each.
Your vehicle at a glance
Complaint patterns and official recall records, kept distinct.
- Owner complaints
- 241
- Received Dec 2019 to Oct 2026
Owner reports
Most reported problems
- 1Infotainment screen ghost-touches and changes on its own25 complaints · 10% of this vehicle’s complaints
- 2Jeep Cherokee stalls while driving23 complaints · 9.5% of this vehicle’s complaints
- 3Airbags fail to deploy in crashes13 complaints · 5.4% of this vehicle’s complaints
Official NHTSA records
Recalls to check
- Recall #23V411000Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
- Recall #22V406000Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
BrakeNews signals
Flagged complaint patterns
Unusual complaint patterns with no matched recall yet. A flag does not mean a recall will happen.
- Infotainment screen ghost-touches and changes on its ownFirst signal: Apr 2021 · Recent surge
- Transfer case shifts into 4-wheel drive unexpectedlyFirst signal: May 2026
- Dashboard melts, becomes sticky and glaresFirst signal: Sep 2026
Complaint counts reflect reports submitted to NHTSA, not failure rates or a reliability ranking. Reported in these complaints: 24 crashes, 5 fires, 13 people injured, 0 deaths.
Explore by system
Where do owners report problems?
Choose an area on the car or a system below to explore the reported problems.
Illustrative only; not this vehicle’s exact design. Areas represent complaint categories, not confirmed defective parts.
Showing all 20 listed problems by system.
Engine & powertrain
Brakes
Electrical & lights
Airbags, belts & seats
Steering, suspension & tires
Body, doors & glass
Driver assistance
Other
No problems in this category meet this page’s listing criteria. This does not establish that the system is free of problems.
Complaint history
When NHTSA received these reports. Changes in reporting alone do not establish a change in failure rates.
Show as a table
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 26 |
| 2021 | 21 |
| 2022 | 16 |
| 2023 | 32 |
| 2024 | 34 |
| 2025 | 65 |
| 2026 (to Oct 2026) | 46 |
| Total | 241 |
Problems owners report
Listed groups have at least 3 complaints. The page includes the 20 largest groups plus any additional flagged groups; some complaints are not assigned to a group.
| Problem | Complaints | Share | Share ratio | Status |
|---|---|---|---|---|
| Infotainment screen ghost-touches and changes on its own | 25 | 10% | 8× | BrakeNews flag · First signal: Apr 2021 · Recent surge Model estimate of a matched recall within 24 months: 1.9% |
| Jeep Cherokee stalls while driving | 23 | 9.5% | 10.4× | NHTSA recall #23V411000 |
| Airbags fail to deploy in crashes | 13 | 5.4% | – | |
| Rearview backup camera fails or goes black | 13 | 5.4% | 1.2× | |
| Glass shatters or cracks without impact | 9 | 3.7% | – | |
| Automatic transmission shifts unexpectedly or slips | 9 | 3.7% | 2× | |
| Head gasket leaks coolant into engine | 7 | 2.9% | 1.9× | |
| Vehicle catches fire from wiring | 6 | 2.5% | 1.4× | |
| Unintended acceleration despite braking | 6 | 2.5% | – | |
| Transmission fails or loses power while driving | 6 | 2.5% | 1.9× | |
| Engine suddenly shuts off while driving | 5 | 2.1% | – | |
| Fuel pump fails and engine stalls | 5 | 2.1% | 2.5× | NHTSA recall #22V406000 |
| Anti-lock brakes fail or lock up | 5 | 2.1% | 2.6× | |
| Transfer case shifts into 4-wheel drive unexpectedly | 4 | 1.7% | 14.6× | BrakeNews flag · First signal: May 2026 Model estimate of a matched recall within 24 months: 0.4% |
| Check engine light comes on repeatedly | 4 | 1.7% | – | |
| Power steering cuts out while driving | 4 | 1.7% | 1.5× | |
| Vehicle suddenly loses engine power at speed | 4 | 1.7% | 3.3× | |
| Seat belt fails to latch or retract | 3 | 1.2% | – | |
| Dashboard melts, becomes sticky and glares | 3 | 1.2% | 11.2× | BrakeNews flag · First signal: Sep 2026 Model estimate of a matched recall within 24 months: 0.3% |
| Tires blow out or tread separates | 3 | 1.2% | – |
AI groups complaints by meaning; the groups are approximate. Share ratio compares the problem’s share of this vehicle’s complaints with its share on other vehicles over the last 24 months (shown from 3 recent complaints). A 2× ratio means twice the complaint share, not twice the failure risk. Flags mark unusual shares or recent surges after an AI review of the complaint content. “First signal” does not mean the pattern has persisted continuously.How recall estimates are calculated.
Recalls
NHTSA recall #23V411000June 8, 202380,629 vehicles affected
engine and engine cooling
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Remedy
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
NHTSA recall #22V406000June 9, 2022138,645 vehicles affected
fuel system, diesel: delivery: fuel pump
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Remedy
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
NHTSA recall #20V191000September 10, 2020319,610 vehicles affected
back over prevention: sensing system: camera
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Other model years
About this data
NHTSA complaints and recalls through October 2026. Complaints are counted once each, however many components they name. Original complaints are on NHTSA's page for the 2020 Jeep Grand Cherokee.
Problem groups are formed by AI and may be approximate. BrakeNews flags unusual complaint patterns; they are not official defect findings. Investigation reports are written and checked by AI, with no human review. Owner reports do not establish that a defect exists.
Read the methodology and track record · Check current recalls by VIN