Your vehicle report
2020 Jeep Cherokee
The problems owners report. The recalls to check. The evidence behind each.
Your vehicle at a glance
Complaint patterns and official recall records, kept distinct.
- Owner complaints
- 334
- Received Oct 2019 to Oct 2026
Owner reports
Most reported problems
- 1Jeep Cherokee stalls while driving70 complaints · 21% of this vehicle’s complaints
- 2Transfer case shifts into 4-wheel drive unexpectedly21 complaints · 6.3% of this vehicle’s complaints
- 3Check engine light comes on repeatedly9 complaints · 2.7% of this vehicle’s complaints
Official NHTSA records
Recalls to check
- Recall #26V290000Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
- Recall #20V191000Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
BrakeNews signals
Flagged complaint patterns
Unusual complaint patterns with no matched recall yet. A flag does not mean a recall will happen.
- Transfer case shifts into 4-wheel drive unexpectedlyFirst signal: Mar 2025
- Power steering cuts out while drivingFirst signal: Jun 2026 · Recent surge
Complaint counts reflect reports submitted to NHTSA, not failure rates or a reliability ranking. Reported in these complaints: 9 crashes, 7 fires, 9 people injured, 0 deaths.
Explore by system
Where do owners report problems?
Choose an area on the car or a system below to explore the reported problems.
Illustrative only; not this vehicle’s exact design. Areas represent complaint categories, not confirmed defective parts.
Showing all 20 listed problems by system.
Engine & powertrain
Brakes
Electrical & lights
Airbags, belts & seats
Steering, suspension & tires
Body, doors & glass
Driver assistance
No problems in this category meet this page’s listing criteria. This does not establish that the system is free of problems.
Other
No problems in this category meet this page’s listing criteria. This does not establish that the system is free of problems.
Complaint history
When NHTSA received these reports. Changes in reporting alone do not establish a change in failure rates.
Show as a table
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 20 |
| 2021 | 13 |
| 2022 | 16 |
| 2023 | 30 |
| 2024 | 30 |
| 2025 | 101 |
| 2026 (to Oct 2026) | 123 |
| Total | 334 |
Problems owners report
Listed groups have at least 3 complaints. The page includes the 20 largest groups plus any additional flagged groups; some complaints are not assigned to a group.
| Problem | Complaints | Share | Share ratio | Status |
|---|---|---|---|---|
| Jeep Cherokee stalls while driving | 70 | 21% | 38.5× | |
| Transfer case shifts into 4-wheel drive unexpectedly | 21 | 6.3% | 35.7× | BrakeNews flag · First signal: Mar 2025 Model estimate of a matched recall within 24 months: 0.8% |
| Check engine light comes on repeatedly | 9 | 2.7% | 1.5× | |
| Vehicle catches fire from wiring | 8 | 2.4% | 0.8× | |
| Engine suddenly shuts off while driving | 8 | 2.4% | 0.6× | |
| Power steering cuts out while driving | 7 | 2.1% | 1.6× | BrakeNews flag · First signal: Jun 2026 · Recent surge Model estimate of a matched recall within 24 months: 0.8% |
| Automatic emergency braking applies without reason | 7 | 2.1% | – | |
| Airbags fail to deploy in crashes | 5 | 1.5% | – | |
| Parking brake fails to hold or release | 5 | 1.5% | – | |
| Glass shatters or cracks without impact | 4 | 1.2% | – | |
| Fuel tank or line leaks gasoline | 4 | 1.2% | – | |
| Steering wheel seizes or locks suddenly | 4 | 1.2% | – | NHTSA recall #19V637000 |
| Steering wanders or pulls at highway speed | 4 | 1.2% | – | |
| Power steering rack leaks fluid | 4 | 1.2% | 4.6× | |
| Vehicle suddenly loses engine power at speed | 4 | 1.2% | 1.7× | |
| Transmission fails or loses power while driving | 4 | 1.2% | 0.8× | |
| Tires blow out or tread separates | 3 | 0.9% | – | |
| Unintended acceleration despite braking | 3 | 0.9% | – | |
| Fuel pump fails and engine stalls | 3 | 0.9% | – | |
| Heater blows cold air, defroster fails | 3 | 0.9% | – |
AI groups complaints by meaning; the groups are approximate. Share ratio compares the problem’s share of this vehicle’s complaints with its share on other vehicles over the last 24 months (shown from 3 recent complaints). A 2× ratio means twice the complaint share, not twice the failure risk. Flags mark unusual shares or recent surges after an AI review of the complaint content. “First signal” does not mean the pattern has persisted continuously.How recall estimates are calculated.
Recalls
NHTSA recall #26V290000May 7, 202661,711 vehicles affected
power train
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
NHTSA recall #20V191000September 10, 2020319,610 vehicles affected
back over prevention: sensing system: camera
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
NHTSA recall #19V637000August 29, 20195,294 vehicles affected
steering: rack and pinion: pinion shaft; steering: rack and pinion: rack
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Other model years
About this data
NHTSA complaints and recalls through October 2026. Complaints are counted once each, however many components they name. Original complaints are on NHTSA's page for the 2020 Jeep Cherokee.
Problem groups are formed by AI and may be approximate. BrakeNews flags unusual complaint patterns; they are not official defect findings. Investigation reports are written and checked by AI, with no human review. Owner reports do not establish that a defect exists.
Read the methodology and track record · Check current recalls by VIN