2002 Ford Windstar

Complaint history

When NHTSA received these reports. Changes in reporting alone do not establish a change in failure rates.

Problems owners report

Listed groups have at least 3 complaints. The page includes the 20 largest groups plus any additional flagged groups; some complaints are not assigned to a group.

AI groups complaints by meaning; the groups are approximate. Share ratio compares the problem’s share of this vehicle’s complaints with its share on other vehicles over the last 24 months (shown from 3 recent complaints). A 2× ratio means twice the complaint share, not twice the failure risk. Flags mark unusual shares or recent surges after an AI review of the complaint content. “First signal” does not mean the pattern has persisted continuously.How recall estimates are calculated.

Recalls

• NHTSA recall #15V608000September 29, 2015283,413 vehicles affected

  suspension: rear: axle: non-powered axle assembly

  Ford Motor Company (Ford) is recalling certain model year 1998-2003 Windstar vehicles manufactured September 2, 1997, to July 3, 2003. The affected vehicles were previously remedied to safeguard against the rear axle cracking from corrosion, however, the remedy brackets may have been misinstalled. The incorrect bracket installations may limit the effectiveness of the service repair for NHTSA recalls 10V-385, 12V-193, and 12V-195.

  If the brackets were not installed properly, the rear axle may fracture, affecting the vehicle handling and increasing the risk of a crash.

  Remedy

  Ford will notify owners, and dealers will inspect the brackets to verify their proper installation. If a bracket is found to have been misinstalled, the rear axle will be replaced. These repairs will be performed free of charge. The began on October 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S27.

• NHTSA recall #12V193000May 3, 201227,000 vehicles affected

  power train: axle assembly

  Ford is recalling certain model year 1998-2003 Windstar vehicles manufactured from september 1, 1997, through july 3, 2003, and currently registered or originally sold in virginia. Over time, corrosion Can weaken the rear axle making it susceptible to torsional stress. Corrosion and stress Can lead to cracks which, if undetected, Can increase and result in a complete fracture of the axle.

  A fractured axle Can affect vehicle handling and increase the risk of a crash.

  Remedy

  Ford will notify owners, and dealers will inspect and install rear axle reinforcement brackets, or replace the axles, as necessary. This service will be performed free of charge. The recall began on june 19, 2012. Owners may contact Ford at 1-866-436-7332.

• NHTSA recall #12V194000May 3, 201223,000 vehicles affected

  suspension: front: control arm

  Ford is recalling certain model year 1999-2003 Windstar vehicles originally sold in or currently registered in the state of virginia. Corrosion-related fractures of the front lower control arm rear attaching brackets and body mount attachments may occur.

  A separation of a front lower control arm rear attaching bracket may result in a lower control arm separation. A separation of both front subframe rear body mounts may result in separation of the steering intermediate shaft. Either condition could result in significant loss of steering control, increasing the risk of a crash.

  Remedy

  Dealers will inspect both front lower control arm rear attaching brackets and both body mount attachments at the rear of the front subframe and make the necessary repairs free of charge. The recall began on june 18, 2012. Owners may contact Ford at 1-866-436-7332.

• NHTSA recall #12V195000May 3, 20129,192 vehicles affected

  suspension: rear: axle: non-powered axle assembly

  Ford is recalling certain model year 1998-2003 Windstar vehicles manufactured from september 1, 1997, through july 3, 2003, registered in puerto rico. Due to increased stresses caused by high cycles of torsional loading, specific to this market, the rear axle Can crack.

  A fractured axle may result in a loss of vehicle control, increasing the risk of a crash.

  Remedy

  Ford will notify owners, and dealers will inspect and install a reinforcement bracket on the rear axle or replace the axles, as necessary. This service will be provided free of charge. The recall began on june 1, 2012. Owners may contact the Ford motor company customer relationship center at 1-866-436-7332.

• NHTSA recall #11V030000January 26, 2011425,288 vehicles affected

  structure: frame and members: underbody shields

  Ford is recalling certain model year 1999-2003 Windstar vehicles originally sold in or currently registered in the states of connecticut, delaware, the district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, utah, vermont, west virginia, and wisconsin. A separation of a front lower control arm rear attaching bracket may result in a lower control arm separation. A separation of both front subframe rear body mounts may result in separation of the steering intermediate shaft.

  This could result in reduced steering control increasing the risk of a crash.

  Remedy

  Dealers will inspect both front lower control arm rear attaching brackets, and both body mount attachments at the rear of the front subframe, and make the necessary repairs free of charge. If repairs cannot be made to a vehicle, Ford will offer to repurchase the vehicle. The safety recall is expected to begin on or before february 21, 2011. Owners may contact Ford at 1-866-436-7332.

• NHTSA recall #10V385000August 26, 2010492,650 vehicles affected

  suspension: rear: axle: non-powered axle assembly

  Ford is recalling certain model year 1998-2003 Windstar vehicles manufactured from september 1, 1997 through february 28, 2003 and currently registered or originally sold in connecticut, delaware, district of columbia, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, and wisconsin. After many years of vehicle service in these areas, corrosion Can weaken the rear axle, making it susceptible to torsional stress. Corrosion and stress Can lead to cracks which if undetected Can propagate and result in a complete fracture of the axle.

  A fractured axle Can affect vehicle handling and increase the risk of a crash.

  Remedy

  As parts become available, dealers will inspect and if necessary install the rear axle reinforcement brackets free of charge. This service will be performed free of charge. The safety recall began on october 20, 2010. Owners may contact Ford at 1-866-436-7332.

• NHTSA recall #09V399000October 13, 20094,500,000 vehicles affected

  vehicle speed control

  Ford is recalling model years 1995-2003 Windstar, 2000-2003 excursion diesel, 1993-1997 and 1999-2003 F-250 sd through F-550 sd diesel, 1992-2003 E-150 through E-550, 1995-2002 explorer, 1997 and 2002 mercury mountaineer, 1995-1997 and 2001-2003 ranger, and 1994 F53 vehicles equipped with the texas instruments speed control deactivation switch (scds). The scds may leak internally and then overheat, smoke, or burn.

  A vehicle fire could occur with or without the engine running.

  Remedy

  Ford will notify owners that dealers will install a fused wiring harness in line with the scds. On 1999-2003 Windstar vehicles with a leaking scds, dealers will also inspect the ABS control module connector and repair as necessary. Repairs will be completed free of charge. The safety recall began on october 27, 2009. Owners may contact Ford at 1-888-222-2751.

• NHTSA recall #03V459000November 6, 2003257,119 vehicles affected

  seats: mid/rear assembly

  Certain minivans fail to comply with the requirements of federal motor vehicle safety standard no. 225, "child restraint anchorage system." during testing, a third row bench floor-to-seat latch released before the strength requirement was met. Identical latches are used in the second row of seats.

  If the latches on TH4E second or third row seats of the vehicle release in a crash, the potential for occupant injury is increased.

  Remedy

  Dealers will replace the seat-to-floor latches on the second and third row of seats. Owner notification began on november 21, 2003. Owners should contact Ford at 1-800-392-3673.

Other model years

• 1995 3,326
• 1996 1,386
• 1997 192
• 1998 1,433
• 1999 1,522
• 2000 1,675
• 2001 1,686
• 2002
• 2003 1,510