1997 Chrysler Town AND Country

Complaint history

When NHTSA received these reports. Changes in reporting alone do not establish a change in failure rates.

Problems owners report

Listed groups have at least 3 complaints. The page includes the 20 largest groups plus any additional flagged groups; some complaints are not assigned to a group.

AI groups complaints by meaning; the groups are approximate. Share ratio compares the problem’s share of this vehicle’s complaints with its share on other vehicles over the last 24 months (shown from 3 recent complaints). A 2× ratio means twice the complaint share, not twice the failure risk. Flags mark unusual shares or recent surges after an AI review of the complaint content. “First signal” does not mean the pattern has persisted continuously.How recall estimates are calculated.

Recalls

• NHTSA recall #02V293000November 7, 20021,500,521 vehicles affected

  air bags: frontal

  On certain mini vans, the clockspring assembly may have been wound incorrectly during the vehicle assembly process.

  This condition will manifest itself through illumination of the air bag warning lamp, And could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time.

  Remedy

  Dealers will replace the clockspring assembly on all vehicles with 70,000 miles or less. An extended lifetime warranty will also be placed on this component for all affected vehicles, regardless of mileage. Daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. Owner notification began november 18, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date And do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403.

• NHTSA recall #02V076000March 8, 2002545,311 vehicles affected

  seat belts: rear/other

  On certain minivans, some trim material Can loosen And drop into the rear outboard seat belt assembly, causing the seat belt to become inoperative.

  In the event of a crash, the seat occupant may not be properly restrained, increasing the risk of personal injury.

  Remedy

  Dealers will replace the trim with foam blockers And inspect And replace all 3RD row seat belt assemblies. Owner notification began june 3, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date And do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403.

• NHTSA recall #00V268000September 13, 20001,163,000 vehicles affected

  fuel system, gasoline: fuel injection system

  Vehicle description: mini vans built with 3.3L And 3.8L engines have fuel rails with nitrole rubber o-ring seals that Can degrade over time. Fuel leakage from the underhood fuel injection fuel rail could result, increasing the likelihood of a vehicle fire.

  Fuel leakage in the presence of an ignition source Can result in a fire.

  Remedy

  Dealers will install a seal on the vehicle fuel rails to prevent external leakage of fuel from the fuel rail crossover tube, should the existing o-rings continue to degrade. Owner notification began on january 25, 2002. Due to the large quantity of vehicles involved in this campaign, the owner notification will be phased over the next several months. However, if a vehicle is leaking fuel from the o-rings, the vehicle should be taken into a dealer to have this repaired as soon as possible. Owners who take their vehicles to an authorized dealer on an agreed upon service date And do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403.

• NHTSA recall #98V185000August 6, 1998157,000 vehicles affected

  child seat

  Vehicle description: mini vans equipped with integrated child seats. The shoulder harness restraint on the integrated child seat Can become difficult to extract when the safety belt latch plate becomes contaminated.

  This Can cause difficulty in releasing a child from the restraint.

  Remedy

  Dealers will clean the latch mechanism. An extender will be added to the emergency release anchor for the child seat safety belts so that the release clips are more visible And accessible to the operator in the event that the retractor mechanism Can not be unlocked. In addition, an instructional owner's manual supplement card will be provided.

• NHTSA recall #96V215000October 29, 199618,997 vehicles affected

  service brakes, hydraulic: foundation components: master cylinder

  The master cylinder rear seal, between the hydraulic fluid And the vacuum reservoir, may not seal adequately allowing hydraulic fluid to be drawn into the power assist vacuum reservoir.

  As the hydraulic fluid in the master cylinder reservoir decreases, the level sensor will detect the loss of fluid And illuminate the instrument panel brake warning lamp. Continued operation of the vehicle with the warning lamp illuminated Can result in extended stopping distances.

  Remedy

  Dealers will replace the brake master cylinder on all affected vehicles. Addendum (4-14-97): vehicles inspected per Chrysler recall no. 707 And found to be outside the listed suspect master cylinder date code range, must now have the master cylinder primary piston replaced (Chrysler recall no. 714).

Other model years

• 1991 25
• 1992 135
• 1993 214
• 1994 154
• 1995 58
• 1996 938
• 1997
• 1998 296
• 1999 362
• 2000 306
• 2001 462
• 2002 404
• 2003 245
• 2004 167
• 2005 857
• 2006 431
• 2007 219
• 2008 1,939
• 2009 707
• 2010 1,556
• 2011 773
• 2012 634
• 2013 681
• 2014 636
• 2015 383
• 2016 527