2002 GMC Envoy

Complaint history

When NHTSA received these reports. Changes in reporting alone do not establish a change in failure rates.

Problems owners report

Listed groups have at least 3 complaints. The page includes the 20 largest groups plus any additional flagged groups; some complaints are not assigned to a group.

AI groups complaints by meaning; the groups are approximate. Share ratio compares the problem’s share of this vehicle’s complaints with its share on other vehicles over the last 24 months (shown from 3 recent complaints). A 2× ratio means twice the complaint share, not twice the failure risk. Flags mark unusual shares or recent surges after an AI review of the complaint content. “First signal” does not mean the pattern has persisted continuously.How recall estimates are calculated.

Recalls

• NHTSA recall #04V289000June 23, 200429,951 vehicles affected

  engine and engine cooling

  Some sport utility vehicles equipped with an electronically controlled air suspension (ecas) have a condition in which the ecas may produce a brief electrical spike while the vehicle is operating. This electrical spike Can disrupt the powertrain control module (PCM) causing the vehicle to stall.

  If the spike damages the PCM, the vehicle may not restart. If this happens while the vehicle is moving, a crash could occur without prior warning.

  Remedy

  Dealers will install a wiring harness. The recall will begin on august 19, 2004. Owners should contact Oldsmobile at 1-800-630-6537 or Gmc at 1-866-996-9463.

• NHTSA recall #04V201000April 28, 2004261,801 vehicles affected

  seat belts

  Certain light duty pickup trucks and sport utility vehicles fail to conform to federal motor vehicle safety standard no. 209, "seat belt assemblies." one of the two sensors in the driver's and front passenger's seat belt retractors could be inoperative. The seat belt retractors will lock when the belt webbing is extracted during a crash; however, the mechanism that locks the seat belt retractor when the vehicle decelerates quickly, such as heavy braking, may not operate as intended.

  If this were to occur, the safety belt may not restrain the occupant as intended during a crash, and could result in injury to the occupant.

  Remedy

  Dealers will inspect the driver and front passenger safety belt retractors, and replace them if necessary. Owner notification began on june 24, 2004. Owners should contact Chevrolet at 1-800-630-2438, Gmc at 1-866-996-9463, or Oldsmobile at 1-800-630-6537.

• NHTSA recall #04V046000February 4, 2004581,394 vehicles affected

  visibility: windshield wiper/washer

  Certain sport utility vehicles have windshield wiper systems that will not turn on, cease operation while in use, fail to turn off/on by themselves (moisture sensitive wiper system), or have continuous windshield washer pump operation because the presence of water within the wiper modules Can either cause a short circuit or Can lead to the corrosion of components within the module.

  Depending on the occurrence and weather situation, driver visibility could be reduced, which could result in a crash.

  Remedy

  Dealers will cover the windshield wiper module vent hole with a patch. Also, the wiper motor, circuit board, and electrical connector will be inspected to signs of water intrusion and/or corrosion and be replaced as required. The recall began july 6, 2004. Owners should contact Chevrolet at 1-800-630-2438; Oldsmobile at 1-800-630-6537; or Gmc at 1-866-996-9463.

• NHTSA recall #03V250000July 15, 20031,707,825 vehicles affected

  equipment: other: owners/service/other manual

  Certain minivans, passenger and sport utility vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 225, "child restraint anchorage system." the owner's manual does not explain the meaning of the location symbols for the child restraint lower universal anchorage system.

  This does not meet the requirements of the standard.

  Remedy

  Owners will be provided with a supplement for their owner's manual. This supplement describes and shows the location symbols for the child restraint anchors that are located in the vehicle and on the child restraint or booster cushion. Owner notification began august 18, 2003. Owners should contact Buick at 1-866-608-8080, Cadillac at 1-866-982-2339, Chevrolet at 1-800-630-2438, Gmc at 1-866-996-9463, Pontiac at 1-800-620-7668, or Oldsmobile at 1-800-630-6537.

• NHTSA recall #03V096000March 19, 2003314,300 vehicles affected

  electrical system: wiring: interior/under dash

  Certain sport utility vehicles fail to comply with the requirements of federal motor vehicle safety standards no. 101, "control location, identification, and illumination" and no. 208, "occupant crash protection." these vehicles have an intermittent condition during vehicle start-up in which the instrument panel cluster may not properly power up, resulting in most of the displays, telltale lights, and functions (except the service engine light, turn signal indicators, and the instrument panel cluster backlighting) being inoperative.

  These vehicles do not comply with the standard.

  Remedy

  Dealers will reprogram the instrument panel cluster. Owner notification began may 29, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Chevrolet at 1-800-222-1020, Gmc at 1-800-462-8782, or Oldsmobile at 1-800-442-6537.

• NHTSA recall #03V075000March 6, 2003511,167 vehicles affected

  power train: automatic transmission

  Certain sport utility vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 114, "theft protection." these vehicles are equipped with a mechanical override that could allow the ignition key to be removed with the shift lever in a position other than park. In addition, these vehicles have an override that Can allow the transmission to be shifted out of park with the ignition in the off position.

  These overrides are not permitted unless the vehicle has a locking steering column.

  Remedy

  Dealers will eliminate these conditions by disabling the overrides. Owner notification began on may 29, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Chevrolet at 1-800-222-1020, Gmc at 1-800-462-8782, Oldsmobile at 1-800-442-6537, or Hummer at 1-866-486-6376.

• NHTSA recall #02V273000October 4, 200246 vehicles affected

  structure: body

  Certain sport utility vehicles are missing welds on the rear floor plan.

  In a crash, missing welds could degrade performance of the third row seat and safety belt anchorage and occupants could receive greater injuries.

  Remedy

  Dealers will inspect the vehicle for missing welds. If missing welds are found, gm will exchange the vehicle for an equivalent vehicle or provide a refund of the purchase price. Owner notification began october 4, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Chevrolet at 1-800-222-1020 or Gmc at 1-800-462-8782.

• NHTSA recall #02V121000August 23, 2002136,511 vehicles affected

  fuel system, gasoline: delivery: hoses, lines/piping, and fittings

  On certain sport utility vehicles, a fuel filter fitting Can become disconnected. If this were to occur while attempting to start the engine, a no-start condition would result and fuel would be pumped out the fuel filter onto the ground.

  If the fitting becomes disconnected while the vehicle is in motion, the engine would stop due to inadequate fuel supply and cause a loss of power steering assist. If an ignition source were present, fuel leakage from a disconnected fuel filter fitting could result in a fire.

  Remedy

  Dealers will replace the fuel filter quick connect retainers. Owner notification began september 20, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Chevrolet at 1-800-222-1020. Gmc at 1-800-462-8782, or Oldsmobile at 1-800-442-6537.

• NHTSA recall #02V222000August 9, 2002133,221 vehicles affected

  air bags: frontal

  Certain passenger, mini vans, and sport utility vehicles have an air bag inflator on the driver's side that could fracture at a weld during a deployment.

  Pieces of the inflator could strike and injure vehicle occupants and the air bag cushion would not inflate fully, reducing the capability of the bag to protect the driver.

  Remedy

  Dealers will inspect, and replace, if necessary, the air bag module assembly on the driver's side. Owner notification began august 15, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Buick at 1-800-521-7300, Cadillac at 1-800-458-8006, Chevrolet at 1-800-222-1020, Gmc at 1-800-462-8782, Oldsmobile at 1-800-442-6537, or Pontiac at 1-800-762-2737.

• NHTSA recall #01V334000October 17, 200178,004 vehicles affected

  power train: transfer case (4-wheel drive)

  Vehicle description: sport utility vehicles equipped with 4-WHEEL drive. The calibration of the transfer case control module could cause insufficient high speed gear engagement.

  If the gear is not engaged, the vehicle Can roll when the transmission is in "park" and a crash could result without warning.

  Remedy

  Dealers will update the transfer case control module calibration to increase gear engagement. Owner notification began november 6, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Chevrolet at 1-800-222-1020 or Gmc at 1-800-462-8782.

• NHTSA recall #01V283000September 5, 2001895 vehicles affected

  power train: transfer case (4-wheel drive)

  Vehicle description: sport utility vehicles (4 wheel-drive). Some of these vehicles were built with a range shift collar in the transmission transfer case that contains cracks.

  This condition could result in a complete fracture of the range shift collar and subsequent loss of vehicle forward and reverse gears, and the inability to maintain "park" position. This increases the risk of a vehicle crash resulting from unintended movement of a parked vehicle.

  Remedy

  Dealers will replace the transfer cases and update the control module calibration. Owner notification began september 6, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Chevrolet at 1-800-222-1020 or Gmc at 1-800-462-8782.

• NHTSA recall #01V158000May 16, 20018,197 vehicles affected

  structure: body

  Vehicle description: certain sport utility vehicles fail to comply with requirements of FMVSS no. 201, "occupant protection in interior impacts." these vehicles have a console cover/armrest lid latch that could release at less than the 10G vertical load requirement of the standard.

  In the event of a crash, the console cover could open and the cover or items stored under it could injure an occupant.

  Remedy

  Dealers will replace the console latch mechanism and install a striker plate. Owner notification began july 16, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Gmc at 1-800-462-8782.

• NHTSA recall #01V126000April 12, 200130,476 vehicles affected

  suspension: front: control arm: lower arm

  Vehicle description: sport utility vehicles. Under certain circumstances the front lower control arm brackets may fracture. This fracture could result in separation of the front lower control arm from the frame.

  A separation could result in loss of vehicle control, resulting in a crash.

  Remedy

  Dealers will replace the left and right front lower control arm brackets. Owner notification began by telephone on april 4, 2001. The followup letter to consumers was mailed may 3, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact Chevrolet at 1-800-222-1020, Oldsmobile at 1-800-442-6537, or Gmc at 1-800-462-8782.

Other model years

• 2002
• 2003 394
• 2004 367
• 2005 488
• 2006 352
• 2007 219
• 2008 77