2009 Volkswagen Routan

Complaint history

When NHTSA received these reports. Changes in reporting alone do not establish a change in failure rates.

Problems owners report

Listed groups have at least 3 complaints. The page includes the 20 largest groups plus any additional flagged groups; some complaints are not assigned to a group.

AI groups complaints by meaning; the groups are approximate. Share ratio compares the problem’s share of this vehicle’s complaints with its share on other vehicles over the last 24 months (shown from 3 recent complaints). A 2× ratio means twice the complaint share, not twice the failure risk. Flags mark unusual shares or recent surges after an AI review of the complaint content. “First signal” does not mean the pattern has persisted continuously.How recall estimates are calculated.

Recalls

• NHTSA recall #16V083000February 11, 20161,037 vehicles affected

  air bags: frontal; air bags: frontal: sensor/control module-inactive

  Volkswagen Group of America, Inc. (VW) is recalling certain model year 2009 Volkswagen Routan vehicles manufactured February 7, 2008, to August 28, 2008. In the affected vehicles, the air bag control units may corrode and fail.

  If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.

  Remedy

  VW will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began April 2016. Owners may contact Volkswagen customer service at 1-800-893-5298.

• NHTSA recall #15V194000April 1, 201520,676 vehicles affected

  electrical system: ignition: switch

  Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles manufactured June 25, 2008, to July 8, 2009, and 2010 Routan vehicles manufactured October 1, 2009, to August 11, 2010. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

  If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including, but not limited to, air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

  Remedy

  Volkswagen will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on June 23, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 28H1. Note: This recall supersedes recalls 11V151 and 14V396. Vehicles that previously received an ignition switch trim ring as a recall remedy must have their vehicles remedied again under this campaign. Vehicles that have already received a new ignition switch are not covered by this campaign.

• NHTSA recall #14V396000July 1, 201418,526 vehicles affected

  electrical system: ignition

  This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

  If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

  Remedy

  Volkswagen will notify owners, and dealers will modify the ignition switch, free of charge. Owners may contact Volkswagen customer service at 1- 800-822-8987. An interim notice was mailed to owners on August 29, 2014. Volkswagen's number for this recall is 28G1/U8. Note: This campaign is an expansion of NHTSA Recall No. 11V-151.

• NHTSA recall #14V055000February 11, 2014130 vehicles affected

  suspension: rear: axle: non-powered axle assembly

  Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.

  Failure of the rear axle may increase the risk of a crash.

  Remedy

  Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.

• NHTSA recall #10V252000June 10, 201015,902 vehicles affected

  electrical system: wiring

  Volkswagen is recalling certain model year 2009 Routan vehicles manufactured from june 2008 through july 2009. These vehicles may have been built with an improper routed wire harness that may have a condition where the lower sliding door hinge bracket Can make contact and wear through the wire insulation. Contact with a 12V power feed circuit within the harness may cause a high resistive short circuit within the latch mechanism located inside of the sliding door.

  This could result in an overheated latch and a fire within the rear sliding door could occur.

  Remedy

  Volkswagen will inspect the sliding door wire track wire assembly and the sliding door power drive unit wire assembly for damage, repair/replace as necessary, tie strap the two harnesses together and route the harnesses under the sliding door weather strip. This service will be performed free of charge. The safety recall began on october 15, 2010. Owners may contact Volkswagen at 1-800-822-8987.

• NHTSA recall #09V244000July 1, 200918,500 vehicles affected

  equipment: other: owners/service/other manual

  Volkswagen is recalling 18,500 my 2009 Routan vehicles for failing to comply with the requirements of federal motor vehicle safety standard no. 208, "occupant crash protection." the owner's manual was printed without the FMVSS no. 208 required information explaining that no objects should be placed over the or near the air bag on the instrument panel.

  Any such objects could cause injury to the vehicle's occupants in the event of a crash severe enough to cause the air bag to inflate.

  Remedy

  Dealers will send an owner's manual insert containing the required air bag information for owner installation or dealers will install in the event the owner prefers assistance from the dealer. The recall began on july 31, 2009. Owners may contact Volkswagen at 1-800-822-8987.

Other model years

• 2009
• 2010 240
• 2011 175
• 2012 63