Your vehicle report
2017 Mazda CX-5
The problems owners report. The recalls to check. The evidence behind each.
Your vehicle at a glance
Complaint patterns and official recall records, kept distinct.
- Owner complaints
- 150
- Received Jun 2017 to Oct 2026
Owner reports
Most reported problems
- 1Infotainment screen ghost-touches and changes on its own40 complaints · 27% of this vehicle’s complaints
- 2Glass shatters or cracks without impact14 complaints · 9.3% of this vehicle’s complaints
- 3Fuel pump fails and engine stalls8 complaints · 5.3% of this vehicle’s complaints
Official NHTSA records
Recalls to check
- Recall #17V744000Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.
BrakeNews signals
Flagged complaint patterns
Unusual complaint patterns with no matched recall yet. A flag does not mean a recall will happen.
- Infotainment screen ghost-touches and changes on its ownFirst signal: Mar 2021
Complaint counts reflect reports submitted to NHTSA, not failure rates or a reliability ranking. Reported in these complaints: 5 crashes, 0 fires, 3 people injured, 0 deaths.
Explore by system
Where do owners report problems?
Choose an area on the car or a system below to explore the reported problems.
Illustrative only; not this vehicle’s exact design. Areas represent complaint categories, not confirmed defective parts.
Showing all 12 listed problems by system.
Engine & powertrain
- Fuel pump fails and engine stalls
- Unintended acceleration despite braking
- Engine suddenly shuts off while driving
1 more problem
Brakes
Electrical & lights
Airbags, belts & seats
No problems in this category meet this page’s listing criteria. This does not establish that the system is free of problems.
Steering, suspension & tires
No problems in this category meet this page’s listing criteria. This does not establish that the system is free of problems.
Body, doors & glass
Driver assistance
Other
No problems in this category meet this page’s listing criteria. This does not establish that the system is free of problems.
Complaint history
When NHTSA received these reports. Changes in reporting alone do not establish a change in failure rates.
Show as a table
| Year | Complaints |
|---|---|
| 2017 | 4 |
| 2018 | 21 |
| 2019 | 6 |
| 2020 | 16 |
| 2021 | 16 |
| 2022 | 19 |
| 2023 | 23 |
| 2024 | 16 |
| 2025 | 19 |
| 2026 (to Oct 2026) | 10 |
| Total | 150 |
Problems owners report
Listed groups have at least 3 complaints. The page includes the 20 largest groups plus any additional flagged groups; some complaints are not assigned to a group.
| Problem | Complaints | Share | Share ratio | Status |
|---|---|---|---|---|
| Infotainment screen ghost-touches and changes on its own | 40 | 27% | 24.9× | BrakeNews flag · First signal: Mar 2021 Model estimate of a matched recall within 24 months: 0.6% |
| Glass shatters or cracks without impact | 14 | 9.3% | – | |
| Fuel pump fails and engine stalls | 8 | 5.3% | – | |
| Rearview backup camera fails or goes black | 7 | 4.7% | – | |
| Automatic emergency braking applies without reason | 7 | 4.7% | – | |
| Windshield wipers work intermittently or fail | 6 | 4.0% | – | |
| Paint peels off roof and hood | 6 | 4.0% | – | |
| Front brake rotors warp and wear early | 6 | 4.0% | – | |
| Unintended acceleration despite braking | 4 | 2.7% | – | |
| Engine suddenly shuts off while driving | 4 | 2.7% | – | |
| Automatic transmission shifts unexpectedly or slips | 3 | 2.0% | – | |
| Brake pedal sinks due to leaking lines | 3 | 2.0% | – |
AI groups complaints by meaning; the groups are approximate. Share ratio compares the problem’s share of this vehicle’s complaints with its share on other vehicles over the last 24 months (shown from 3 recent complaints). A 2× ratio means twice the complaint share, not twice the failure risk. Flags mark unusual shares or recent surges after an AI review of the complaint content. “First signal” does not mean the pattern has persisted continuously.How recall estimates are calculated.
Recalls
NHTSA recall #17V744000November 21, 20171,076 vehicles affected
electrical system: wiring; trailer hitches
Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.
Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.
Other model years
About this data
NHTSA complaints and recalls through October 2026. Complaints are counted once each, however many components they name. Original complaints are on NHTSA's page for the 2017 Mazda CX-5.
Problem groups are formed by AI and may be approximate. BrakeNews flags unusual complaint patterns; they are not official defect findings. Investigation reports are written and checked by AI, with no human review. Owner reports do not establish that a defect exists.
Read the methodology and track record · Check current recalls by VIN