2011 Chevrolet Cruze

Complaint history

When NHTSA received these reports. Changes in reporting alone do not establish a change in failure rates.

Problems owners report

Listed groups have at least 3 complaints. The page includes the 20 largest groups plus any additional flagged groups; some complaints are not assigned to a group.

AI groups complaints by meaning; the groups are approximate. Share ratio compares the problem’s share of this vehicle’s complaints with its share on other vehicles over the last 24 months (shown from 3 recent complaints). A 2× ratio means twice the complaint share, not twice the failure risk. Flags mark unusual shares or recent surges after an AI review of the complaint content. “First signal” does not mean the pattern has persisted continuously.How recall estimates are calculated.

Recalls

• NHTSA recall #16V502000July 5, 20168,367 vehicles affected

  electrical system: ignition; power train: automatic transmission: control module (tcm/pcm/tecm)

  General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

  If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

  Remedy

  GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

• NHTSA recall #13V360000August 15, 2013292,879 vehicles affected

  service brakes, hydraulic: power assist

  General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.

  A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.

  Remedy

  General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.

• NHTSA recall #12V288000June 22, 2012413,148 vehicles affected

  engine and engine cooling

  General motors (gm) is recalling certain model year 2011 and 2012 Chevrolet Cruze vehicles manufactured from october 2, 2009, through may 31, 2012. Spilled or dripping oil (such as after an oil change) may collect in the engine shield (bellypan) near hot engine or exhaust system surfaces. As a result, the oil and the engine shield may ignite and burn.

  Either condition could result in an engine compartment fire, possibly causing injury or death.

  Remedy

  Gm will notify owners, and dealers will modify the engine shield to prevent fluid from contacting the shield. Also, on vehicles with a manual transmission, dealers will apply a protective tape to the electronic power steering wire harness. Repairs will be performed free of charge to the owner. The safety recall began on july 10, 2012. Owners may contact the Chevrolet owner center at 1-866-694-6546.

• NHTSA recall #12V289000June 22, 201253,239 vehicles affected

  fuel system, gasoline: storage: tank assembly: mounting

  General motors (gm) is recalling certain model year 2011 and 2012 Chevrolet Cruze vehicles manufactured from october 2, 2009, through may 14, 2012. Attachment welds for the fuel tank strap secondary brackets may have been omitted.

  The fuel tank could come loose in a crash, possibly allowing fuel to leak from the tank. A fuel leak in the presence of an ignition source could result in a fire.

  Remedy

  Gm will notify owners, and dealers will inspect the vehicle for missing welds. If the vehicle is missing welds, dealers will secure the bracket attachments with fasteners. Repairs will be performed free of charge. The safety recall began on july 9, 2012. Owners may contact the Chevrolet owner center at 1-866-694-6546.

• NHTSA recall #11V270000May 6, 2011128,911 vehicles affected

  steering: gear box: shaft sector

  General motors is recalling certain model year 2011 Chevrolet Cruze vehicles manufactured from october 2, 2009, through april 21, 2011. The bolt attaching the intermediate steering shaft to the steering gear input shaft may not have been properly installed.

  This could allow the shafts to separate, resulting in the loss of steering. Loss of steering control may increase the risk of a crash.

  Remedy

  Dealers will inspect, and if required, repair the intermediate shaft/steering gear assembly to assure the bolt is fully seated and the shaft properly assembled. This service will be performed free of charge. The safety recall began on may 23, 2011. Owners may contact Chevrolet at 1-800-630-2438, or www.gmownercenter.com.

• NHTSA recall #11V273000May 6, 2011100,308 vehicles affected

  power train: automatic transmission: gear position indication (prndl)

  General motors is recalling certain model year 2011 Chevrolet Cruze vehicles manufactured from october 6, 2009, through april 27, 2011 and equipped with an automatic transmission for failing to comply with federal motor vehicle safety standard no. 102, 'transmission shift lever sequence, starter interlock, and transmission braking effect,' and federal motor vehicle safety standard no. 114, 'theft protection.' these vehicles may have been built with a transmission shift linkage that is not properly installed. If the linkage is not properly installed, the prndl shift lever may not accurately reflect the position of the transmission gear. With this condition, the driver could move the shifter to park and remove the ignition key, but the transmission gear may not be in park.

  The driver may not be able to restart the vehicle and the vehicle could roll away after the driver has exited the vehicle, resulting in a possible crash without prior warning.

  Remedy

  Dealers will inspect the transmission shift linkage for correct installation and adjust the shift linkage system free of charge. The safety recall began on may 23, 2011. Owners may contact Chevrolet at 1-800-630-2438, or www.gmownercenter.com.

• NHTSA recall #11V221000April 6, 20112,100 vehicles affected

  steering; steering: column

  General motors is recalling certain model year 2011 Chevrolet Cruze vehicles. During manufacturing the steering wheel could have been improperly fastened and may detach from the steering column.

  Should the steering wheel detach from the steering column while driving, the driver could lose the ability to steer the vehicle, increasing the risk of a crash.

  Remedy

  Dealers will inspect to ensure that the steering wheel is assembled properly. This service will be performed for you free of charge. The safety recall began on april 7, 2011. Owners may contact Chevrolet at 1-800-630-2438, or at the owner center at www.gmownercenter.com.

Other model years

• 2011
• 2012 865
• 2013 587
• 2014 703
• 2015 252
• 2016 250
• 2017 201
• 2018 109