2011 Cadillac Escalade

Complaint history

When NHTSA received these reports. Changes in reporting alone do not establish a change in failure rates.

Problems owners report

Listed groups have at least 3 complaints. The page includes the 20 largest groups plus any additional flagged groups; some complaints are not assigned to a group.

AI groups complaints by meaning; the groups are approximate. Share ratio compares the problem’s share of this vehicle’s complaints with its share on other vehicles over the last 24 months (shown from 3 recent complaints). A 2× ratio means twice the complaint share, not twice the failure risk. Flags mark unusual shares or recent surges after an AI review of the complaint content. “First signal” does not mean the pattern has persisted continuously.How recall estimates are calculated.

Recalls

• NHTSA recall #21V050000February 5, 20212,641,272 vehicles affected

  air bags: frontal: passenger side: inflator module

  General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

  An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

  Remedy

  GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.

• NHTSA recall #21V054000February 5, 20211,778,128 vehicles affected

  air bags: frontal: passenger side: inflator module

  General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

  An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

  Remedy

  GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.

• NHTSA recall #14V827000December 30, 201484,192 vehicles affected

  electrical system: ignition

  General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.

  If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.

  Remedy

  GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.

• NHTSA recall #11V339000June 28, 2011739 vehicles affected

  steering: linkages

  Gm is recalling certain model year 2011CADILLAC Escalade, Escalade esv; Chevrolet silverado hd, silverado ld, suburban, tahoe; and Gmc sierra hd, sierra ld, yukon, and yukon xl vehicles. The intermediate steering shaft attaching bolts may not have been tightened to the proper specification.

  This could allow the joints to separate, and the driver could experience loss of steering increasing the risk of a crash.

  Remedy

  Gm dealers will inspect and ensure that the intermediate steering shaft bolts are tightened to the proper specification. The safety recall is expected to begin on or about july 13, 2011. Owners may contact Cadillac at 1-800-458-8006, Chevrolet at 1-800-630-2438 and Gmc at 1-866-996-9463.

• NHTSA recall #11V007000January 6, 201130,566 vehicles affected

  suspension: rear: axle: spindle

  General motors is recalling certain model year 2011 Cadillac Escalade, Escalade esv, Escalade ext; Chevrolet avalanche, colorado, express, silverado, suburban, tahoe; and Gmc canyon, sierra, savana, yukon and yukon xl vehicles. The rear axle cross pins were not properly heat treated and could fracture and become displaced within the rear axle. Should the pin shift out of position, it could create an interference condition and cause the rear axle to lock.

  The driver may not be able to maintain directional control of the vehicle and a crash could occur without warning.

  Remedy

  Dealers will install a new rear axle cross pin free of charge. The safety recall began on january 11, 2011. Owners may contact Cadillac at 1-866-982-2339, Chevrolet at 1-800-630-2438, Gmc at 1-866-996-9463 and at the owner center at www.gmownercenter.com.

• NHTSA recall #10V643000December 17, 20101,262 vehicles affected

  suspension: rear: axle: spindle

  General motors is recalling certain model year 2011 Cadillac Escalade ext, Chevrolet avalanche, silverado ld and Gmc sierra ld vehicles. The rear axle cross pins were not properly heat treated and could fracture and become displaced within the rear axle. Should the pin shift out of position, it could create an interference condition and cause the rear axle to lock.

  The driver may not be able to maintain directional control of the vehicle and a crash could occur without warning.

  Remedy

  Dealers will install a new rear axle cross pin free of charge. The safety recall began on january 11, 2011. Owners may contact Cadillac at 1-866-982-2339, Chevrolet at 1-800-630-2438, Gmc at 1-866-996-9463 and at the owner center at www.gmownercenter.com.

Other model years

• 1999 39
• 2000 71
• 2002 115
• 2003 81
• 2004 69
• 2005 43
• 2007 230
• 2008 136
• 2009 58
• 2010 38
• 2011
• 2015 98
• 2016 89
• 2017 51
• 2019 25
• 2021 78
• 2022 86
• 2023 143
• 2024 52
• 2026 39